Earl of East Onsen Hand Balm

Rates are as follows -

Free shipping

UK - orders over £100.00*

EU and Rest of World - orders over £250.00*

*This will be a tracked and signed for service provided by either Royal Mail or DHL, depending on order size, weight and value.

Royal Mail

Royal Mail orders received by 2.00 pm, Monday – Friday will be dispatched on the same day.  Orders after 2.00pm on Friday will leave on the following Monday.

UK - Royal Mail Tracked 24 (next working day) - £5.00

EU - Royal Mail International Tracked (3-5 working days) - £10.00

Rest of World - Royal Mail International Tracked (3-7 working days) - £15.00

Shipments over 2kgs are required to be shipped via DHL. We may contact you when a shipment is over 2kgs.

DHL

DHL Express orders received by 1.00 pm, Monday – Friday will be dispatched on the same day. Orders after 1.00pm on Friday will leave on the following Monday.

UK - DHL Express (next working day) - £10.00

EU - DHL Express (1-3 working days) - £15.00

Rest of World - DHL Express (3-5 working days) - £20.00

Shipping may vary for packages over 2kgs. We will be in contact if this is the case.

Return Address - 

NEVER NEVER,
108 NORTH STREET,
BELFAST,
BT1 1LE,
NORTHERN IRELAND, UK.

You are responsible for returning unwanted items to us and we recommend using an insured service from your local postal service. Returned items must be in their original condition and returned to us within 14 days of receiving the goods.

Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.

Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred).

If returning from outside the EU, please mark the package as 'RETURNED GOODS' and enter a value of 0.

Items that are purchased in our North St shop are eligible for an exchange or credit note only if returned to the shop within 14 days of purchase and they are unused and in their relevant packaging where ever possible.

V.A.T. for orders outside the E.U. is automatically discounted at the checkout when choosing your country. The final purchase price includes the cost of the goods (minus V.A.T.) and delivery charges but not any relevant import, export or local taxes that are relevant to you the purchaser. These are the sole responsibility of the purchaser.